Complaints Resolution

We recognize that there may be times where there may be a disagreement, or you may be dissatisfied, and this process is intended to assist in sorting through and resolving your concerns.

Step1

Speak to your broker if you have a concern about your policy, rates, claims service or insurance coverage.

Step2

If your broker has been unable to resolve your concern, ask to speak to the Branch Manager. If your claim concern has not been satisfied, please contact the Director of Operations, Alberta.

Step3

We have a Complaint Liaison Officer. Please contact:

Complaint Liaison Officer

Westland Insurance Company Limited

Location

#300 - 1111 Olympic Way SE
Calgary, AB T2G 0E6

Contact info

Phone: 403-508-1111
Toll Free Fax: 1-866-786-2794
Email: contactus@westlandinsurance.ca

The Complaint Liaison Officer will ensure prompt and fair review by management to seek a solution and will provide an explanation of our position should the result not meet with your satisfaction.

Step4

Should you wish to pursue the matter further, you may then refer the matter to an external body, the General Insurance Ombudservice (GIO). The GIO is an independent dispute resolution service that is focused solely on the successful resolution of consumer complaints. They are impartial professionals with experience in the insurance industry and related sectors, and their goal is to use their experience and industry-related insight to work towards a fair solution between individuals and their insurance providers. For more information, please visit their web-site at www.giocanada.org or contact toll free 1-877-225-0446.