Updated: April 1, 2020

We’re here for you

As the COVID-19 (Coronavirus) situation continues to evolve, we are keeping the well-being of our valued employees and clients top of mind. We want to assure you that your safety remains our top priority throughout this time.

We are taking important steps to help you stay protected

Our Westland BC retail locations have shifted our operations to address customer needs by phone and email. We are taking this important step to protect our employees and clients by eliminating face to face interactions as much as possible.

We are available and ready to serve you via phone and email for ICBC autoplan transactions, as well as home, condo, tenant and business insurance.  We appreciate your patience, as call and email volume may be higher than normal.

Our hours of operations will remain the same to ensure we can best serve you.  We will adjust as needed, and will update our hours of operation on our website and google listings. 

ICBC Transactions

We are able to process ICBC renewals by phone (submit an request online).

ICBC-Renewal-Button

 

We are also able to process the following transactions by phone during this time:

  • Policy changes
  • New Plates
  • Transfer of Ownership
  • Cancellation
  • Storage policies
  • Temporary operating permits

ICBC other transactions CTA

For any other auto insurance needs, please call or email to discuss your request with an insurance advisor.

During this time document signatures will be accepted electronically and policy documents may be emailed to you. Any required decals will be mailed to you once the transaction is complete.

Call your local branch to discuss your transaction needs. Be sure when you call that you have your driver’s license and your current insurance documents ready to help us authenticate and complete your transaction.

Hours of Operation

Our hours of operation will remain the same for the majority of locations to ensure we can best serve you. The exception to this is for locations within shopping malls which have reduced their hours. We will adjust our hours as needed moving forward. Please visit our website or google listings for the most up to date hours of operation.  

To locate your nearest branch for email or phone contact information, visit the link above and type in your city, then click “Find”, then click on “View Details” when you locate your branch.

 

Payments

If you need to submit payment for any non-ICBC related transaction, please visit our website and payment can be completed online:  https://www.westlandinsurance.ca/payment-options

Branch emails and phone numbers can be found on our website here:  https://www.westlandinsurance.ca/bc/our-locations

Claims

In the event of a claim, please contact your local Westland branch to report your claim, or email claims@westlandinsurance.ca with the details of your claim, policy number and name on file. 

Stay connected with us

We will continue to update our approach to COVID-19 (Coronavirus) as needed to ensure we stay proactive. We will provide updates via social media and our website at: westlandinsurance.ca/bc/covid19