Claims – Ontario
When you buy insurance, you always hope you never need to use it. In the event of damage to your home, property or business, we’re here to help get you back to normal as quickly as possible.
Accidents happen, and we’re here to help.
To make a claim, please see our locations page to connect with your local branch directly.
For emergency after hours claims, please call your insurer directly.
What will happen if I have a claim?
- Prevent Further Damage
If your property has been damaged, for example, by a windstorm, a break-in or water in your basement, it’s important to take steps to prevent further damage. However, you should wait until you’ve spoken with your claims adjuster before cleaning up. I’s important to document damages by taking photos or videos.
- Contact Us
Contact us as soon as possible to let us know what has happened. Please see our locations page to connect with your local branch directly.
- Communicate Details
We’ll process the details of your claim. We know that your situation is likely a stressful one, and we’re here to help and guide you through each step.
- Review of the Claim
Before review, you’ll be asked to provide any supporting documentation you may have. Depending on the type of claim and the claims handler, we’ll notify you as to how long this review process should take.
Your claim will be reviewed along with all information provided during the process. Once a decision is made, you’ll be notified of the decision as well as next steps in the process to settle your claim.
Our brokers are ready to assist you and we recommend that you call us first. However, if you’d like to connect with your insurer directly, see below for contact details.
It’s important to read over your policy wording before starting a claim. If you have a MyWestland account, log in now and review your policy wording. Otherwise, please take a look at the documents we’ve provided to you when you bought your policy or made a change to your coverage – one of these will contain your policy details. Or contact us, and we’re happy to help you determine whether you should put in a claim.
Depending on the circumstances of the claim you may need to provide supporting documentation, such as receipts, photographs for damaged areas or even videos if possible. We’ll let you know exactly what you need as we work through the claims process.
This can vary based on the nature of the claim. Our goal is to process your claim as quickly as possible. To keep you updated on claim progress, we’ll touch base often, giving you the opportunity to ask any questions you may have.
Westland has specialized claims experts that can help! We’ll have our claims advocates work with your insurance company to make sure that your claim is being handled accurately and fairly. If your broker has been unable to resolve your concern, ask to speak to the Branch Manager. If your claim concern has not been satisfied, please contact us to be connected with our Westland Claims Advocate.