COVID-19 – British Columbia

We’re here for you

We are OPEN to walk-in clients! We have new guidelines in place to ensure the safety of both employees and clients. View our guidelines for visiting Westland locations.

As the COVID-19 (Coronavirus) situation continues to evolve, we are keeping the well-being of our valued employees and clients top of mind. We want to assure you that your safety remains our top priority throughout this time.

ICBC Transactions

We are open for walk-in clients!

We also acknowledge that everyone’s comfort level with in-person service is different, and Westland is proud to continue offering online service for your ICBC Autoplan transactions. Please click below to submit our online form, and an agent will be in touch within 2 business hours.

Request Your ICBC Renewal

We are also able to process the following transactions by phone during this time:

  • Policy changes
  • New Plates
  • Transfer of Ownership
  • Cancellation
  • Storage policies
  • Temporary operating permits

Request Other ICBC Transactions

For any other auto insurance needs, please call or email to discuss your request with an insurance advisor.

During this time document signatures will be accepted electronically and policy documents may be emailed to you. Any required decals will be mailed to you once the transaction is complete.

Call your local branch to discuss your transaction needs. Be sure when you call that you have your driver’s license and your current insurance documents ready to help us authenticate and complete your transaction.

Hours of Operation

Our hours of operation will remain the same for the majority of locations to ensure we can best serve you. The exception to this is for locations within shopping malls which have reduced their hours. We will adjust our hours as needed moving forward. Please visit our website or google listings for the most up to date hours of operation.

To locate your nearest branch for email or phone contact information, Click here to find a Westland Insurance branch close to you.


If you need to submit payment for any non-ICBC related transaction, please visit our website and payment can be completed online:

Branch emails and phone numbers can be found on our website here. 

Commercial Insurance

You may have had to temporarily close your business during the pandemic, leaving it unoccupied. We are here to help you navigate this time as your business insurance experts. Click here to read more about best practices during a closure, and what to do if your location has been vacant beyond 30 days. As businesses begin to re-open, please read our Risk Management Bulletin outlining best practices to minimize risk exposure.


In the event of a claim, please contact your local Westland branch to report your claim, or email [email protected] with the details of your claim, policy number and name on file.

Stay connected with us

We will continue to update our approach to COVID-19 (Coronavirus) as needed to ensure we stay proactive. We will provide updates via social media and our website at:

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