Chemainus

a month ago

Excellent customer service. Stew McCulloch went above and beyond. I called at the end of the day with a somewhat complicated renewal request and he was kind and efficient and got exactly what I asked for. I really appreciate the help. It saved me a trip into town and probably 4-5 hours away from other things. Thank you to Stew and Westland.

4 months ago

Just wanted to add that the manager of Westland Insurance reached out to me regarding my review. We had a good discussion and resolved my issues. I really appreciate the personal touch, have always preferred to support local businesses and will continue to do business with this company. Got to the office early to renew my car insurance, may have been the first one in this morning. Got served right away. Listened as the insurance agents were saying that they would do anything to not have to do the ICBC renewals, didn't think anything of it. Answered all the questions, the agent was obviously on automatic when she told me where to "initial here" and "sign there". Paid my bill on Visa, my fault I did not look at the amount. Got home and noticed I had paid almost $100 more than I was told I owed for insurance. Luckily, before phoning I checked my bill and discovered there was a charge for license renewal, my trained agent never mentioned that to me. She had one job to do and, because she was bored, she didn't even do it accurately and conscientiously. You may do these renewals all day, every day, but I do it once a year and I would appreciate it if you would take the time to explain all the details to me.

6 months ago

The ladies at Westland insurance in Chemainus are an absolute pleasure to deal with. The one agent Danika was unfamiliar with my travel trailer registration process but the other level 2 agent (forgive me I forget her name) went above and beyond. My 40ft trailer is rather large and hard to get into the parking lot. She not only met me where the trailer was parked to sight the VIN, she gave me a ride back to my motorcycle!!!! Thanks again for everything!!! Two Thumbs five stars!!!