Duncan – Cowichan Commons

3 months ago

Lindsay helped us transfer our two vehicle registrations and Insurance from out of province. She was exceptionally competent, skilled, knowledgeable, personable and a pleasure to deal with. We felt we got the right coverage and she found the best value for us, after taking the time to understand our preferences. This was in stark contrast to our experience with Lindsay’s colleague in the Mill Bay office of Westland, who was at best disinterested, and at worst downright surly when we had earlier in the day tried to complete this transaction in Mill Bay. Lindsay was a breath of fresh air from the moment we walked through the door. She also appears to be the fulcrum around which vehicle licensing and insurance in Duncan pivots. She was able to trouble shoot, assist, and support her colleagues in an office working to provide best possible service while severely short handed due to the pandemic. Thank you, and we’ll done Lindsay!

2 months ago

Just renewed my Auto Insurance over the phone today. The agent and service was great. She made the process easy and took the time to explain all my options and was very knowledgeable. I will continue to renew my insurance through Westland in future and would recommend them.

4 months ago

My experience of renewing on line was made easy by the very well spoken Kenna. She answered my questions and explained things in an easily understood manner. In short , she was great.

8 months ago

Excellent service today from Lynnea. I found her polite, thorough, knowledgeable, and overall just a really nice person to deal with. I feel like I understand my own insurance much better than ever before. Lynnea was calm and patient with my many questions, despite the fact that it was nearly the end of the day. Thank you for a great and positive experience!