Hillside Dr

3 months ago

Everyone here is friendly and helpful as long as you can reach someone. After my last review, the manager at Kamloops location gave me a call to learn and understand what issues I had with the service. He listened and hear my experience of difficulty getting through to someone. He explained the phone system is new and they are still adapting it to their customers' needs. I increased my review to 4 star at this time as I have faith that they will make the changes needed to ensure a better experience for clients. I would still like to see a paperless option so I don't have to rely on getting a package in the mail. It would be good for them to move with the times and offer an online account or, at the very least, paperless billing.

a year ago

Wow, now that we can no longer visit the office we had to do everything on-line. The staff at Valley First were absolutely great. They made sure we understood the new process with ICBC and were very clear as to what we were required to follow. We want to thank the Manager, Kerry and Brenda for their excellent service. During these trying times it is really helps folks like us to deal with people and staff members who care about the service they are providing. Outstanding customer service. Greatly appreciated Dave and Wendy Swanson

a year ago

Mary Feather at Valley First Insurance has been very helpful in finding competitive insurance packages for both our Condo in Vancouver and a seasonal property. She’s always been very responsive and helpful and we’ve been getting our insurance through valley first for many years. I highly recommend.