North Vancouver – Lonsdale

2 months ago

I recently visited this insurance office, and I was pleasantly surprised by the exceptional service I received. The staff, particularly the friendly and professional Japanese woman seated near the entrance, went above and beyond to assist me. She took the time to thoroughly explain all the details of my insurance, ensuring I understood every aspect before making any decisions. Her clear communication and patient approach made the entire process smooth and stress-free, which I greatly appreciated. Prior to visiting the office, my experience over the phone had not been ideal. The conversation left me feeling uncertain about the service I was receiving, and I was unsure whether I wanted to proceed with the company. However, I decided to give them another chance by visiting in person, and I'm glad I did. The in-person interaction was completely different from my phone experience. The team was welcoming, approachable, and genuinely interested in helping me find the best solution for my insurance needs. This personal touch made a significant difference in my overall impression of the company. The office environment itself was clean and well-organized, which further added to the professional and reliable vibe. Thanks to the outstanding customer service I experienced, I now feel confident recommending their services to others. While the initial phone interaction wasn't great, the in-office experience truly exceeded my expectations and changed my perspective for the better. I would definitely consider returning for any future insurance needs.

a month ago

I went to this place to setup my insurance and they were amazing with helping me out. Mayumi assisted me and got all my insurance papers complete in no time! I highly recommend this place if you’re ever needing support or are coming here for the first time to insure your vehicle.

a month ago

We came Westland Insurance to import a vehicle to Canada and Ivan was very kind and helpful throughout the process. He even stayed late to make sure that we went home with fully imported, insured car! Will be coming back for our yearly renewal!

3 months ago

I recently visited Westland to renew my car insurance, and I had the pleasure of being assisted by Pegah. She was incredibly helpful and showed a genuine care for my needs. Pegah made the process of renewing my insurance for my car smooth and stress-free. Her professionalism and attention to detail were impressive, and I felt well taken care of throughout the entire process. I highly recommend her for anyone looking for excellent customer service and reliable insurance support.