Location details

  •   Personal
  •   Business
  •   Driver Services
Hours
Open today: Closed
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Location

8308 Main St , Osoyoos, BC
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Phone
Local: 250-495-6111
Toll-free: 1-800-899-3093

What our local customers are saying

It was the best customer service from Jaspreet Brar, i would highly recommend going to see her for your insurance needs. She listened to what i needed for insurance and… Read more
Amandeep Singh

a week ago

It was the best customer service from Jaspreet Brar, i would highly recommend going to see her for your insurance needs. She listened to what i needed for insurance and was very helpful with accomplishing that. Thank you. 😊😊

Amandeep Singh a week ago
Really great customer service, called to ask a few questions about home insurance for a new property i’m thinking about purchasing. Justin had some really great advice and I will… Read more
Rochelle Diaz

2 weeks ago

Really great customer service, called to ask a few questions about home insurance for a new property i’m thinking about purchasing. Justin had some really great advice and I will definitely be contacting him when im ready for a quote!

Rochelle Diaz 2 weeks ago
So, I get a voice mail from a Westland call center agent (not my Osoyoos branch) saying my car insurance is going to expire "tonight at midnight". Think about that… Read more
Tony Frost

a week ago

So, I get a voice mail from a Westland call center agent (not my Osoyoos branch) saying my car insurance is going to expire "tonight at midnight". Think about that for a moment: 1. A phone call....like, who does that anymore? Email, text PLEASE! 2021 folks, nobody does phone anymore. Half the time it's a crank. 2. The message is my Insurance is going to lapse TONIGHT! What if I missed the call (which I did)? No advance notice? " EXPIRES TONIGHT"?!!! What kind of service is that? I thought brokers were in the business of protecting their clients! Oh, and it turns out Westland had the wrong information anyway, which I suspected. I had taken out a storage policy on that car before I left Osoyoos so I was puzzled/panicked by the "impending iinsurance lapse" call. Apparently Westland does not have an information system that can tell them that have taken out a storage policy on a car. The system just spits out a "road coverage set to expire" message. Dumb. When I called the Osoyoos branch to figure out what was going on, I was routed to the Cranbrook branch, where a very nice agent told me "yeah, all kinds of crazy things are happening with our phone system today, but I'll try to help you". He looked up the policy information for that car...the entire time saying stuff like "the system doesn't give me very good information". Finally he was able to verify that I indeed have a storage policy on the car. So....the whole thing was (1) a waste of my time; (2) stressful; (3) making me angry enough to write a detailed, one star review. I kind of thought that dealing with a large broker that has been hoovering up small agencies would lead to a more modern (digital!), sophisticated customer experience. Alas, no. Invest in the business please. And focus on the customer. I know, I know...that's probably too much to ask.

Tony Frost a week ago
Gurkin, Devon & staff offered great customer service today! They processed my insurance at closing and if that wasn't excellent service alone, they replaced my stubborn old plates and even… Read more
Angela Herd

2 weeks ago

Gurkin, Devon & staff offered great customer service today! They processed my insurance at closing and if that wasn't excellent service alone, they replaced my stubborn old plates and even pulled out the WD40 and elbow grease to assist me! Thank you Osoyoos Westland Insurance! Much gratitude for your service.

Angela Herd 2 weeks ago
I was dreading renewing my DL and Services card but Raichelle made it simple and painless...thank you for your good service
Sonja Mcnabb 2 weeks ago
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