Location details

  •   Personal
  •   Business
Hours
Open today: 8:00 am - 4:00 pm
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Location

111-505 Burrard St , Vancouver, BC
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Phone
Local: 604-682-6115
Toll-free: 1-800-899-3093

What our local customers are saying

I recommend Sapoorna Saini at Westland Insurance at Bentall Centre. She is an incredible Insurance Advisor who assisted me on short notice, and made what could have been a daunting… Read more
Q Bennett

a week ago

I recommend Sapoorna Saini at Westland Insurance at Bentall Centre. She is an incredible Insurance Advisor who assisted me on short notice, and made what could have been a daunting and complicated process very easy. She was patient, kind, and very knowledgeable. Thank you for your help today, Sapoorna!

Q Bennett a week ago
Wait....was I just in a spa or buying auto insurance?! What a calm and tranquil experience! Thanks Stephanie, for making my auto insurance purchase sooooo effortless. Highly recommended! 🙂
Jemal Jones 6 months ago
I went in for info on collector plates for my MC and to see about locating lost registration for the bike at the same time. It hadn't been insured for… Read more
Gord Denham

5 months ago

I went in for info on collector plates for my MC and to see about locating lost registration for the bike at the same time. It hadn't been insured for about 17 years and I couldn't find my papers any longer. They made the call they needed to and was able to find the file in ICBC archives and put it back on my account. They set me up for getting collector plates and reinsuring the bike. They were awesome to deal with. I know where my new 'go-to' insurance place is!

Gord Denham 5 months ago
Poor service, the solution they gave me was to call ICBC help line directly because it was impossible for Westland Insurance Broker (located 5050 Burrard Street) to do it through… Read more
Javier Verme

3 months ago

Poor service, the solution they gave me was to call ICBC help line directly because it was impossible for Westland Insurance Broker (located 5050 Burrard Street) to do it through their system. When i called ICBC they said that the only ones that can help me was Westland Broker, and they are the ones that need to call for help if this is needed and not the customer. After explaining to Westland what ICBC told me they finally contacted ICBC directly and solved the problem in literally five minutes, really bad customer service under my point of view.

Javier Verme 3 months ago
Ill informed agent. I visited the office to renew a storage policy on behalf of a friend who is out of town (something I know ICBC authorizes). I was helped… Read more
PrincessKahara

7 months ago

Ill informed agent. I visited the office to renew a storage policy on behalf of a friend who is out of town (something I know ICBC authorizes). I was helped by a South Asian woman who insisted the register owner needed to be present, or the owner needed to phone in (not correct). I chalked it up to her not hearing I just needed a STORAGE policy, and repeated my request to her. She ends up going to the back office to confirm with her "supervisor", and returns to tell me "no" again. When I asked to speak with her supervisor, she tells me the supervisor is on lunch break. I ask the agent to phone ICBC to confirm if this transaction is allowed, but she ignores my request. I had the impression she didn't want to spend time doing the transaction, because she shoves a business card my way with a collect call number, and even suggested I go to London Drugs instead. I end up calling Westland's collect call number later in the day, and the operator on the phone tells me I should have been able to purchase the storage policy for somebody else.

PrincessKahara 7 months ago
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