Victoria – Uptown

in the last week

Marlene assisted me in the renewal of our car insurance today. She carefully walked me through our current coverage asking some questions to determine if I wanted to make any changes. One example was if our current liability might be increased. She ensured I had my current mileage to determine if I got a discount. She gave some excellent advice on ensuring I remove old decals on our licence plate if I drive in the US. She is very friendly and knowledgeable. In addition she set up, by my request, to continue to have our house insurance renewal notice mailed to me. Westlands is fortunate to have Marlene on their staff.

3 months ago

You know how doing your insurance is, something you always want to be as painless as possible but rarely is. Forget just painless, I’ve had nothing but positive experiences here. The associates are always helpful, friendly but not chatty; all the information and pricing was fair and relayed clearly; lastly but most importantly, things are take care of very quickly yet accurately. Have done all my insurance here for some time and will continue to do so.

2 months ago

Marlene is the absolute best insurance broker I have ever dealt with, she went over and above what I had originally gone to her for. She was very honest, empathetic, and tenacious. I will guarantee that employees like her are what gives a business a reputable name that ensures customer loyalty.