Victoria – Uptown

7 months ago

I went into the Uptown location of Westland Insurance to renew my vehicle insurance. Being a Sunday I thought I would be able to get in and out pretty quickly but as it turns out they were short staffed today so I waited for 20 minutes before I was able to be seen. The agent that assisted me today was Marlene Jew and while I waited my turn I overheard her assisting someone with a very unique situation - he was trying to insure a snow mobile! Even though Marlene has over 20 years of experience she told the man she had never actually insured a snow mobile before and would do her best. After some time and considerable effort, Marlene was unable to figure it out but in an effort to help the customer get the insurance he needed she contacted a colleague at another location and they managed to figure it out. The customer was happy and got what he needed thanks to Marlene’s quick thinking. When it was my turn,, Marlene was very quick and thorough and even recommended a couple of changes to my vehicle policy after noticing a couple of things. She also got my insurance discounted by asking questions about the vehicle I was insuring since it has an assistive emergency braking system. I was very happy with the experience and will continue to go to Westland Insurance for my future needs. Marlene is a friendly and informative representative and an extremely knowledgeable insurance agent and was more than willing to answer my questions. Highly recommended!

a month ago

Today was my first time dealing with the Uptown branch. I had an excellent experience with Marlene. She took care of my insurance needs. She explained recent changes to ICBC, and engaging in light conversation. At no point did I feel rushed. Customer experience is very important to me, and one of the deciding factors when deciding who gets my business. Thank you Marlene.

2 months ago

My husband and I came in to do transfer of ownership for a car and we were just blown away by the service Marlene provided! We walked in not knowing what to do and Marlene guided us through with such ease. She is professional, knowledgeable and an absolute pleasure to work with. If I could more than 5-stars, I would. Thank you so much Marlene!

a month ago

My homeowners policy has been with Westland since they bought Brown brothers insurance. I received two perplexing emails last night from Westland head office. I called the Uptown office and was lucky to be connected with Karen D. She is knowledgeable and has an excellent manor as a customer service rep. The last couple of years, I've had less than stellar interactions with other reps while proceeding with my home insurance renewal. Today's interaction means I will continue with Westland for my home insurance.

a month ago

“Mandy” Amanda Davies was incredible! She was so kind and helpful during my icbc renewal. She took the time to teach me about my insurance and coverage that I never knew I was paying for. She was able to save me some money by comparing various plans. I was happy to have her help me today!