ICBC is amending the process for Renewal transactions by phone – Here’s what you need to know!

 Auto  ICBC

On June 6th, 2022 ICBC will be amending the processes set in place in March 2020 to support autoplan transactions through the COVID-19 Pandemic.

After June 6th, you will still be able to renew your ICBC autoplan policy over the phone. However, there are some revisions to the types of transactions that are eligible.

What can you complete over the phone with your Broker:

  • Renewals for vehicles with 1) registered owner
  • Renewals for vehicles with 2 registered owners, with no changes to the policy, or with changes that increase your coverage (i.e. make your coverage better).

What will no longer be eligible for phone transactions:

  • Renewals for vehicles with two owners, where coverages were removed requiring 2 signatures.
  • Renewals using the ICBC Notice to Renew (NTR)
  • New vehicle registration
  • Transfers of ownership
  • Changing your insurance from one vehicle type to another (i.e. car to a truck) requiring new license plate
  • Cancelling insurance
  • Temporary Operating Permits

If you need to complete one of the above transactions, we are still available in branch to assist you. Find your local Westland Insurance Branch to complete your other autoplan transactions.