Claims – British Columbia

When you buy insurance, you always hope you never need to use it. In the event of damage to your home, property or business, we’re here to help get you back to normal as quickly as possible.

Accidents happen, and we’re here to help.

To make a claim, please call 1-800-899-3093

For emergency after hours claims, please call 1-866-935-1197

For Family Auto, please call 1-800-661-4404

What will happen if I have a claim?

  1. Prevent Further Damage
    If your property has been damaged, for example, by a windstorm, a break-in or water in your basement, it’s important to take steps to prevent further damage. However, you should wait until you’ve spoken with your claims adjuster before cleaning up. I’s important to document damages by taking photos or videos.
  2. Contact Us
    Contact us as soon as possible to let us know what has happened. You can call 1-800-899-3093.
  3. Communicate Details
    We’ll process the details of your claim. We know that your situation is likely a stressful one, and we’re here to help and guide you through each step.
  4. Review of the Claim
    Before review, you’ll be asked to provide any supporting documentation you may have. Depending on the type of claim and the claims handler, we’ll notify you as to how long this review process should take. It’s important to note that part of the claims process is the investigation and coverage confirmation carried out by the Adjuster.
  5. Clean Up, Repairs and Replacement
    Your adjuster will let you know how to proceed with cleaning up, repairing and replacing your damaged property.

Our brokers are ready to assist you and we recommend that you call us first. However, if you’d like to connect with your insurer directly, see below for contact details.

Agile Underwriting SolutionsIf during our business hours (8:30am - 5:30 pm Monday to Friday):
Phone: (902) 434-7478
Toll-free Phone: 1-877-343-8224
If after business hours:
24 Hour Claims Service: 1-844-762-2341
AllianzToll-free North America 1-800-995-1662
Toll-free worldwide 00-800-842-08420 or Country code + 800-842-08420
*Please ensure you have your policy number available, this can be found on your travel card or policy declaration page.
Family Auto1-800-661-4404
Four Points InsuranceIf during our business hours (8:30am - 4:30 pm Pacific Time):
Email: [email protected]
If after business hours:
ICBCLower Mainland 604-520-8222
Elsewhere in BC, North America 1-800-910-4222
CNS 1-888-267-6766
The Mutual Fire Insurance Company of British ColumbiaIf during our business hours (8:30am - 4:30 pm Pacific Time):
Email: [email protected]
If after business hours:
Westland Insurance Program1-800-899-3093

It’s important to read over your policy wording before starting a claim. If you have a MyWestland account, log in now and review your policy wording. Otherwise, please take a look at the documents we’ve provided to you when you bought your policy or made a change to your coverage – one of these will contain your policy details.  Or contact us, and we’re happy to help you determine whether you should put in a claim.

Depending on the circumstances of the claim you may need to provide supporting documentation, such as receipts, photographs for damaged areas or even videos if possible. We’ll let you know exactly what you need as we work through the claims process.

This can vary based on the nature of the claim. Our goal is to process your claim as quickly as possible. To keep you updated on claim progress, we’ll touch base often, giving you the opportunity to ask any questions you may have.

Westland has specialized claims experts that can help! We’ll have our claims advocates work with your insurance company to make sure that your claim is being handled accurately and fairly. If your broker has been unable to resolve your concern, ask to speak to the Branch Manager. If your claim concern has not been satisfied, please contact us to be connected with our Westland Claims Advocate.

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