Burnaby

4 weeks ago

Shobnha was highly professional, kind, polite, patient and considerate. She is a real gem and so I recommend her to train other insurance reps in this same stellar way! She took her time and explained all step by step very clearly and rechecked all, immediately called me with my query and she helped to allay my concerns and trepidations with my car insurance. I also appreciate the discount very much! Thank You Very Much, Westland Insurance!

in the last week

My husband and I went to Westland insurance located along Edmonds Street, Burnaby to get a quotation for our house insurance on. Usually we have to wait as we had experienced from our present insurance carrier, but to our surprise, we were entertained by Paula Fung immediately, asking us how she can help us. Paula is very professional and welcoming to our queries, enlightening us more by giving examples of probable incidents that may occur in the future that having house insurance will help us in our financial predicament. Explaining to us the meaning of insurance terminologies thru examples. She helped us to understand what we are buying and not in a rush to close a deal. She is friendly and efficient in her work. We are satisfied with the way she rendered service to us that when we stand up to leave her office, my husband and I decided to transfer our insurance from our present carrier to Westland Insurance without any hesitation. Thank you Paula for the great service.

a month ago

Juan was the best! Excellent communication and people skills. Totally professional and refreshingly personable. I was considering leaving Westland after a couple of not so great experiences with customer service. Thanks so much Juan!